Pyramid Group Real Estate — AI Chatbot System

AI Chatbot System — Complete Architecture & Live Demo
PG
Pyramid Group Assistant
Online — Real Estate & Construction
Lead Record
Cold Lead 0%
Collecting...
Not captured
Not captured
Not captured
Not captured
Website Chat
CRM Pipeline
New inquiry
Contacted
Interested
Site visit scheduled
Booking

AI engine

  • NLP intent classification (18 intents)
  • Entity extraction (name, phone, budget, location)
  • Stateful conversation context manager
  • Lead scoring (hot / warm / cold)
  • Slot-filling for lead capture forms
  • Fallback & escalation detection

Integrations

  • WordPress / Elementor floating widget
  • WhatsApp Business API (360dialog / Twilio)
  • Facebook Messenger webhook
  • Instagram DM via Meta Graph API
  • CRM REST API (HubSpot / custom)
  • Google Calendar for appointments

Security

  • GDPR-compliant consent capture
  • Encrypted lead storage (AES-256)
  • Role-based CRM access control
  • Full audit log of conversations
  • PII masking in chat logs

Analytics

  • Real-time conversation dashboard
  • Lead source attribution tracking
  • Conversion funnel reporting
  • Popular intent heatmap
  • Weekly automated reports to manager

Channels

  • Website chatbot (floating widget)
  • WhatsApp Business number
  • Facebook Page Messenger
  • Instagram Direct Messages
  • CRM internal dashboard

Knowledge base

  • Paradise City Jhang (5 / 7 / 10 Marla)
  • Residential construction packages
  • Commercial construction services
  • Investment ROI reference data
  • Booking process documentation

18 core intents

plot_inquiryconstruction_inquiryinvestment_inquiryparadise_city_infobook_appointmentbook_site_visitpayment_infopricing_querydocument_requirementswhatsapp_transferhuman_agent_requestgreetingreturning_customerroi_inquiryrenovation_inquirylocation_querycomplaint_frustrationfarewell
Flow 1 — New property inquiry
Visitor greeting→Intent detection→Budget qualification→Timeline check→Lead capture→Appointment booking→CRM record created
Key questions: plot size → budget range → purchase timeline → personal or investment use
Flow 2 — Construction inquiry
Visitor greeting→Construction type?→Plot owned?→Budget scope→Lead capture→Consultation booking→CRM + assign consultant
Types: residential, commercial, renovation, turnkey, design & build
Flow 3 — Investment inquiry
Visitor greeting→Investment goals→Budget classification→Project recommendation→Lead capture→Site visit booking→Hot lead → CRM
Recommend Paradise City based on budget. Emphasise ROI, society amenities, legal status.
Flow 4 — Returning customer
Phone recognition→Pull CRM history→Status update→New requirements→Re-engage / upsell→Update CRM record
Personalised greeting using saved name. Reference previous inquiry. Offer relevant follow-up.
Escalation triggers — immediate human handoff
Ready to book nowPrice negotiationLegal documentsCustomer upsetManager requestBudget >5M PKR
Response: "I'll connect you with a property specialist right away." → WhatsApp transfer or call trigger

Lead record fields

full_nameSTRING
phoneSTRING
whatsapp_numberSTRING
emailSTRING
citySTRING
budget_rangeENUM
interest_typeENUM
plot_size_preferenceENUM
preferred_locationSTRING
purchase_timelineENUM
lead_scoreENUM
lead_sourceENUM
pipeline_stageENUM
assigned_agentFK → User
conversation_logJSON
appointment_dateDATETIME
consent_givenBOOL
created_atTIMESTAMP

Pipeline stages

1
New inquiry
2
Contacted
3
Interested
4
Site visit scheduled
5
Negotiation
6
Booking
✓
Closed won
✕
Closed lost

Automation triggers

  • Hot lead → instant WhatsApp alert to sales agent
  • Site visit booked → Google Calendar event created
  • New inquiry → email notification to manager
  • No response 24 h → follow-up task auto-created
  • Appointment confirmed → SMS reminder sent to customer
  • Lead score change → pipeline stage auto-updated

Property questions

What projects do you offer?
Our flagship project is Paradise City Jhang, offering 5, 7, and 10 Marla residential plots. We also handle commercial properties and custom housing projects.
What plot sizes are available?
Paradise City offers 5 Marla, 7 Marla, and 10 Marla plots. Our consultant will recommend the best size based on your budget and requirements.
What are the payment options?
We offer flexible instalment plans with down-payment options. Contact our sales team for the current schedule specific to your chosen plot size.
What documents are required to book?
You need a valid CNIC copy, 2 passport-size photos, and the booking amount. Our team will guide you through the complete process during consultation.

Construction questions

Do you build houses?
Yes — we offer complete residential construction including design, material procurement, construction, and project management.
Do you offer design services?
Yes, our in-house design team creates custom architectural plans, 3D elevations, and interior design concepts tailored to your vision and budget.
How long does construction take?
A standard 5 Marla house takes approximately 8–12 months. Timeline varies by design complexity, materials, and weather conditions.
What is included in your package?
Our turnkey package covers structure, finishing, plumbing, electrics, and basic fixtures. Premium packages include kitchen and bathroom fittings.

Investment questions

Is this a good investment?
Real estate in growing cities like Jhang has shown consistent appreciation. Our consultants provide detailed market analysis and projected ROI before you invest.
What ROI can I expect?
Property values in our projects have historically appreciated 15–30% annually depending on location and development phase. Book a consultation for personalised analysis.
Which project is best for investors?
Paradise City Jhang is our top recommendation due to its early-phase pricing, approval status, and strong infrastructure development plan.

Booking & process

How do I book a plot?
Step 1: Choose your plot size. Step 2: Complete booking form with CNIC. Step 3: Pay booking amount. Step 4: Receive allotment letter. We guide you through each step.
Can I visit the site before booking?
Absolutely — we strongly encourage site visits. Our team will arrange a guided tour at your convenience. Simply book a visit through this chat.
Can I book on WhatsApp?
Yes! Type "WhatsApp" and we will connect you with a property consultant on your preferred number right away.
ROLE You are the official AI Sales Assistant for Pyramid Group Real Estate Design & Construction. You act as a professional sales executive, customer support agent, lead qualification specialist, and appointment booking assistant.PERSONALITY Professional, trustworthy, friendly, knowledgeable, consultative. Never pushy. Always focused on helping the customer find the right solution.SERVICES - Plot sales: residential & commercial (Paradise City Jhang: 5/7/10 Marla) - Construction: residential, commercial, turnkey, renovation - Investment consultancy: ROI analysis, market guidance - Property development, housing society projectsLEAD QUALIFICATION ORDER 1. What type of property are you interested in? 2. What is your approximate budget? 3. Which location or project interests you? 4. When do you plan to purchase? (immediate / 1–3 months / 6+ months) 5. Is this for investment or personal use?HOT → budget ready + within 30 days + requests site visit WARM → interested + gathering info + within 3 months COLD → browsing + no clear budget + no timelineSLOT FILLING — COLLECT IN ORDER full_name → phone → interest_type → budget_range → plot_size → location → timeline → appointment_preferenceESCALATION RULES — transfer immediately when - Customer wants to book or pay right now - Price negotiation requested - Legal documents requested - Customer is upset or frustrated - Manager or director contact requested - Budget exceeds 5 Million PKR Response: "I'll connect you with our property specialist immediately."RESPONSE GUIDELINES - Keep replies under 100 words unless giving detailed project info - Always end with a question to keep the conversation moving - Use the customer's name once captured - Offer WhatsApp transfer after 3 exchanges on website - Never reveal exact prices without qualification questions first - After lead captured: "I've recorded your details. A Pyramid Group consultant will contact you within 2 hours."
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